OceanLinux
The Ocean of Linux
7-Day Guarantee • Fair Refunds

Refund PolicyYour Satisfaction, Our Priority

We offer a 7-day money-back guarantee on all our affordable Linux hosting services. Clear terms, fair process, and hassle-free refunds when you qualify.

7-Day Window
Fair Process
Quick Processing

1. 7-Day Money-Back Guarantee

We're confident in our affordable Linux hosting services. That's why we offer a comprehensive 7-day money-back guarantee for new customers.

7-Day Window

Full refund available within 7 days of purchase

Quick Process

Refunds processed within 5-7 business days

Original Method

Refunded to your original payment method

Our Commitment

We believe in our service quality. If you're not satisfied within the first 7 days, we'll process your refund with no questions asked for valid reasons.

2. Refund Eligibility & Qualifying Reasons

To ensure fair usage of our refund policy, here are the qualifying conditions and valid reasons:

✅ Valid Refund Reasons

  • • Service not delivered within promised timeframe
  • • Technical issues unresolvable by our support
  • • Service specifications don't match purchased plan
  • • Server hardware failures affecting performance
  • • Network connectivity issues on our end
  • • Billing errors or duplicate charges
  • • Account setup failures due to our systems

📋 Eligibility Requirements

  • • Request must be within 7 days of purchase
  • • Service must not have been extensively used
  • • Valid reason as outlined above
  • • Request submitted through official channels
  • • Account must be in good standing
  • • No violations of Terms of Service
  • • Proper documentation if required

3. Non-Refundable Circumstances

To maintain fairness for all users, certain situations do not qualify for refunds:

❌ Non-Refundable Situations

  • • Change of mind or buyer's remorse
  • • Accidental purchases (due to user error)
  • • Requests made after the 7-day period
  • • Services extensively used or modified
  • • Violation of Terms of Service
  • • Third-party software licensing issues
  • • Data loss due to user error
  • • Dissatisfaction with Linux OS choice

⚠️ Partial Refund Cases

  • • Annual plans with justified early cancellation
  • • Downgrade requests within 7 days
  • • Service migration to different plan
  • • Pro-rated refunds for billing errors
  • • Credit adjustments for service outages
  • • Account suspensions due to policy violations
  • • Force majeure circumstances

Fair Usage Policy

Our refund policy is designed to protect genuine customers. Abuse of this policy, such as repeated refund requests or fraudulent claims, may result in account restrictions.

4. How to Request a Refund

Simple, straightforward process to request your refund within the 7-day window:

1

Contact Support

Email us within 7 days

2

Provide Details

Order number & reason

3

Review Process

24-48 hours review

4

Refund Issued

5-7 business days

Required Information

  • • Order number or transaction ID
  • • Email address used for purchase
  • • Detailed reason for refund request
  • • Screenshots if reporting technical issues
  • • Any support ticket numbers (if applicable)

Processing Timeline

  • • Review: 24-48 hours for eligibility check
  • • Approval: Email confirmation sent
  • • Processing: 5-7 business days to original method
  • • Bank Processing: Additional 2-3 days possible

5. Cancellation Policy

Understanding how cancellations work and what happens to your data:

Cancellation Rules

  • • Cancel anytime through your dashboard
  • • No refunds for time already used (after 7 days)
  • • Service continues until end of billing period
  • • Auto-renewal stops immediately upon cancellation
  • • Final invoice sent for any outstanding amounts

Data Handling

  • • 7-day grace period for data backup
  • • Download your data before expiration
  • • Server wiped clean after grace period
  • • Backup services stop with cancellation
  • • No data recovery after final deletion

Important Notice

Always backup your data before cancelling. Once the grace period expires, all data is permanently deleted and cannot be recovered.

6. Chargeback & Dispute Policy

Please contact us before initiating chargebacks. We're here to resolve issues fairly:

Before Filing a Chargeback

Contact our support team first. Most issues can be resolved quickly through direct communication, often resulting in faster resolution than the chargeback process.

Chargeback Consequences

Unauthorized chargebacks without prior communication may lead to immediate account suspension. We reserve the right to dispute invalid chargeback claims and may restrict future services.

Legitimate Disputes

We understand genuine billing disputes occur. Contact us immediately with any billing concerns, and we'll work together to find a fair resolution.

Need to Request a Refund?

Our support team is here to help. Whether you need a refund, have questions about our policy, or want to discuss your specific situation, don't hesitate to reach out.

Support Hours: We typically respond within 24 hours. For urgent refund requests, please mention "URGENT REFUND" in your subject line.

Last Updated: August 26, 2025

This refund policy may be updated periodically. Changes will be posted on this page with updated revision dates.