Legal Framework • Fair Usage

Terms & ConditionsClear Rules, Fair Service

By using OceanLinux's affordable Linux hosting services, you agree to these terms. We've made them clear and straightforward - because transparency matters.

Fair Terms
User Protection
Clear Guidelines

1. Account Registration & Eligibility

To access our affordable Linux hosting services, you must create an account with accurate information.

Registration Requirements

  • Provide accurate and complete information
  • Must be 18+ years old or have guardian consent
  • Valid email address for account verification
  • Keep account credentials secure

Account Responsibility

  • You're responsible for all account activity
  • Notify us immediately of unauthorized access
  • One account per person/organization
  • Update information when it changes

Account Termination

Accounts with fraudulent information or involved in illegal activities will be terminated immediately without prior notice.

2. Acceptable Service Usage

Our Linux hosting services are designed for legitimate business and personal use. Here's what's allowed and what's not:

✅ Allowed Uses

  • • Web hosting and applications
  • • Development and testing environments
  • • Database hosting
  • • File storage and backup
  • • API and microservices
  • • E-commerce platforms
  • • Educational and research projects

❌ Prohibited Uses

  • • Illegal activities or content
  • • Hacking, phishing, or malware
  • • Spam or unsolicited emails
  • • Copyright infringement
  • • Cryptocurrency mining
  • • Resource-intensive attacks
  • • Proxy or VPN services (unless approved)

Fair Usage Policy

While we offer generous resources, excessive usage that affects other users may result in account review and potential limitations.

3. Payments, Billing & Refunds

Clear payment terms for our affordable Linux hosting services:

Payment Schedule

All payments must be made in advance

Secure Processing

Multiple secure payment gateways

Instant Activation

Services activated upon payment

Payment Methods

  • Razorpay: Credit/Debit cards, Net Banking, UPI
  • Cashfree: All major Indian payment methods
  • UPI Gateway: UPI and digital wallets
  • • All transactions are secure and encrypted

Billing & Renewals

  • • Monthly/Annual billing cycles available
  • • Auto-renewal can be enabled/disabled
  • • No Grace period for renewals
  • • Notifications sent before expiry

Refund Policy

7-day money-back guarantee for new customers. Refunds processed through original payment method. Pro-rated refunds available for annual plans upon justified cancellation.

4. Service Availability & Support

Our commitment to reliable, affordable Linux hosting:

Service Level Agreement

  • 99.9% uptime guarantee
  • 24/7 monitoring and support
  • Regular maintenance windows
  • Automatic backups included

Support Services

  • Technical support via email & chat
  • Knowledge base and documentation
  • Server management assistance
  • Migration support for new customers

5. Account Suspension & Termination

Circumstances under which services may be suspended or terminated:

Suspension Reasons

  • • Non-payment of invoices
  • • Violation of acceptable use policy
  • • Excessive resource usage
  • • Suspected fraudulent activity
  • • Legal compliance requirements

Termination Reasons

  • • Repeated violations of terms
  • • Illegal activities or content
  • • Extended non-payment (30+ days)
  • • Security threats to infrastructure
  • • Customer request for cancellation

Fair Process

We'll attempt to notify you before suspension when possible. You can contact us to resolve issues. Data backup grace period of 7 days after termination for most cases.

6. Limitation of Liability

Understanding responsibilities and limitations:

Service Disclaimer

While we strive for 99.9% uptime and reliable service, we cannot guarantee uninterrupted service. We are not liable for indirect damages, data loss, or business interruption beyond our service credits.

Data Responsibility

You are responsible for maintaining backups of your data. While we provide backup services, you should maintain independent backups of critical data.

Maximum Liability

Our maximum liability is limited to the amount paid for services in the affected billing period, typically provided as service credits or refunds.

Questions About These Terms?

If you have any questions about these terms and conditions, need clarification on any policies, or want to discuss your specific use case, please contact us.

Last Updated: August 26, 2025

These terms may be updated periodically. Continued use of our services constitutes acceptance of any changes.